Blue CareOnDemand℠ is a faster, easier way to connect with health care professionals. You can use this service to connect with U.S. board-certified physicians and other health care professionals 24/7, 365 days a year, from your computer or smartphone. This feature is available to State Health Plan primary members (Standard and Savings Plans) age 18 and older. Dependent children under age 18 can also use this benefit with an adult member.
Your copayment, deductible and coinsurance will be processed the same as it is for a normal office visit for State Health Plan (Standard and Savings Plans) primary members. If a physician feels the member needs to visit a primary care physician or urgent care, the incurred expenses will be reversed.
This video visit option is covered as a traditional office visit under each Plan. For example, if you have the Standard Plan, a visit before you meet your deductible can total $59, and after you meet your deductible your visit can be as low as $23. Please note that Blue CareOnDemand is the only video visit option covered by the State Health Plan. Medicare does not cover virtual visits, so members enrolled in the Medicare Supplemental Plan are not eligible for this service.
Blue CareOnDemand is a great solution when:
You need to see a doctor, but can’t fit it into your schedule.
Your doctor’s office is closed.
You feel too sick to drive.
You have children at home and don’t want to bring them with you.
You’re a college student away from home.
Doctors can treat many common health conditions through video visits, including:
Cold and flu symptoms;
Bronchitis and other respiratory infections;
Urinary tract infections;
Rashes and other skin irritations;
Blue CareOnDemand doctors can even write prescriptions, when needed, according to state regulations.
Other available services
Additional services provided to you through Blue CareOnDemand are behavioral health and breastfeeding support.
Behavioral health visits
Use Blue CareOnDemand to connect to a licensed behavioral health specialist and get the support you deserve. Appointments are available seven days a week from 7 a.m. to 9 p.m. Through a virtual visit, you can:
See a certified health care professional within 24 hours.
Video chat with a licensed counselor, therapist, psychologist or psychiatrist from your home or wherever you feel most comfortable about topics like:
Bereavement and grief counseling.
Post-traumatic stress disorder (PTSD) and trauma.
Support doesn’t have to stop after your first consultation. You can schedule follow-up appointments at the time and frequency that are right for you. Prices for these services are based on the licensed professional you select.
Being a new mom isn’t always easy, and sometimes, it really can take a village. With Blue CareOnDemand, you can visit with a lactation consultant to get help for many of the common issues associated with breastfeeding. One of the added perks is you can do all of this from the comfort and privacy of your own home. See a board-certified lactation consultant anytime, anywhere. And it doesn’t have to stop after the first visit. You can schedule follow-up appointments at a time and frequency that’s right for you. Appointments are available seven days a week. This service is available at no cost to you as a State Health Plan primary member.
Two easy ways to register
Register today so you are set to use the service whenever you need to. Members age 18 and older must create their own Blue CareOnDemand account; however, dependents younger than 18 must use the primary subscriber’s account. If you have any questions, please call the number on the back of your State Health Plan membership ID card.