One of the most significant operational challenges the agency faces is the aging of its legacy information systems. PEBA’s core operational system was built in the early 1990s on then-current Adabas/Natural technology foundation. The typical system life expectancy is 15-20 years. The agency went through an extensive process to assess operational systems and business processes with assistance from benefits administration experts to create a roadmap for securing internal efficiencies through system enhancements.

The PEBA:Connect project is one of the largest initiatives the agency has ever tackled and requires intensive capital and human resources. While PEBA continues to conduct and maintain initiatives to generate system and operational changes that enhance internal efficiencies, production support within the aging IT systems is being successfully maintained through retention of critically skilled employees and collaboration among our staff.