Schedule an appointment

We offer phone consultations and one-hour video benefit consultations. You may schedule a video consultation up to two weeks in advance, but no later than two business days before the appointment date.

Phone consultations

You may contact us any time from 8:30 a.m. to 5 p.m., Monday through Friday to receive a full-service consultation about your PEBA benefits. The same services are offered over the phone as are offered during video consultations.

Video consultations

During your appointment, you will connect with a benefits counselor via a secure video chat. Your consultation will be tailored to address your needs. A video consultation may be a good option if you have questions related to PEBA-administered benefits that have not been resolved over the phone or through email.

How to schedule an appointment

Contact us any time from 8:30 a.m. to 5 p.m., Monday through Friday at 803.737.6800 or 888.260.9430 for a phone consultation.

To schedule a video consultation, email and include the following information in your email:

  • Name;
  • Phone number; and
  • What you’d like to accomplish during your appointment.

A benefits counselor will contact you to schedule an appointment. Then, you will receive a confirmation email with more details about your appointment.

Forms and documentation

PEBA’s online member portals, MyBenefits and Member Access, give you access to your insurance and retirement accounts, allow you to view and update your personal information and conduct online transactions. We encourage members to submit transactions and documentation through the portals.