Schedule an appointment

We offer appointments for one-hour phone consultations and one-hour video consultations. You may schedule a consultation up to two weeks in advance, but no later than two business days before the appointment date.

You may also contact us any time from 8:30 a.m. to 5 p.m., Monday through Friday at 803.737.6800 or 888.260.9430. Calls are answered in the order in which they are received.

Phone consultations

By scheduling a phone consultation, you can avoid call wait times. During your appointment, a benefits counselor will call you at a number you provide. Your consultation will be tailored to address your needs. A phone consultation may be a good option if you are planning to retire in the near future and wish to receive a full counseling and planning session.

Video consultations

During your appointment, you will connect with a benefits counselor via a secure video chat. Your consultation will be tailored to address your needs. A video consultation may be a good option if you have questions related to PEBA-administered benefits that have not been resolved.

How to schedule an appointment

To schedule a phone or video consultation, email and include the following information in your email:

  • Name;
  • Phone number;
  • Type of consultation you prefer, either phone or video; and
  • What you’d like to accomplish during your appointment.

A benefits counselor will contact you to schedule an appointment. Then, you will receive a confirmation email with more details about your appointment.

Forms and documentation

PEBA’s online member portals, MyBenefits and Member Access, give you access to your insurance and retirement accounts, allow you to view and update your personal information and conduct online transactions. We encourage members to submit transactions and documentation through the portals.